Frequently Asked Questions
Visiting hours
We recommend visiting from 8 am until 4 pm. Please call in advance for after-hours visits to ensure access.
How do I find out about the activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact on the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events updates, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. We always welcome friends and family to visit and attend our special events.
Can we bring a family pet to the facility?
We would love for your family pet to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
How often will a physician or health professional visit?
Psychiatric and Medical providers come to the facility on a weekly basis to manage and evaluate residents on a consistent basis. The staff is also supported by a Behavioral Health Clinical Director to provide individualized care plans and interventions and training specific to each resident.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Verde Valley Assisted Living
Attn: ___________________ Room No. _____
195 South Willard Street
Cottonwood, AZ 86326
Consider using our Send a Greeting feature on the website. You may type a message and we will hand-deliver it to your loved one residing in our facility. Our email feature is free of charge.
Is smoking permitted in the facility?
Yes in a designated area.
Where should I park when I come to visit?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our Administrator. They will be able to address any apprehensions you may have regarding any particular staff members.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations.
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
